Refund policy
REFINED RETURN POLICY
Our Freshness Guarantee
At No Shift Coffee Company, every bag is roasted fresh to order - not sitting on a shelf for months. This means you get the freshest, highest-quality coffee possible, roasted specifically for you.
Why We Don't Accept Returns: Because of our commitment to freshness and food safety standards, we cannot accept returns on coffee products. We roast your coffee fresh when you order, ensuring peak flavor and quality.
We Stand Behind Our Coffee: If something isn't right, we'll make it right. Contact us within 7 days of delivery if:
- Your order arrives damaged
- You received the wrong product (blend, grind, or size)
- There's a quality issue with your coffee
We'll send you a replacement at no cost to you - no questions asked.
Order Changes & Cancellations:
- Within 24 hours of purchase: Email us to cancel or modify your order before we start roasting
- After 24 hours: Your coffee is already in production and cannot be cancelled
- Promotional orders: Cannot be cancelled after 24 hours; earned discount codes are invalidated if order is cancelled
Lost or Stolen Packages: If your package shows delivered but you didn't receive it, contact us immediately. We'll work with the shipping carrier and send a replacement.
International Orders: All international orders are final sale. We cannot guarantee delivery times or replace orders affected by customs delays or issues.
Customer Errors: If you provided an incorrect shipping address or ordered the wrong product, you'll be responsible for the cost of a replacement order. Contact us within 24 hours to minimize costs.
Contact Us: Questions about your order or need help?
Email: support@noshiftcoffeecompanyllc.com
We typically respond within 24 hours
REFINED FAQ
Ordering & Products
Q: What if I order the wrong grind? A: Email support@noshiftcoffeecompanyllc.com within 24 hours of ordering and we can update your order before roasting begins. After 24 hours, we've already started roasting your coffee. If you receive the wrong grind due to our error, we'll send a replacement at no cost.
Q: How do I know which grind to choose? A:
- Whole Bean: For home grinders (freshest option)
- Coarse: French press, cold brew
- Standard: Drip coffee makers
- Espresso: Espresso machines
Not sure? Email us before ordering - we're happy to help you choose!
Q: What if I don't like the coffee I ordered? A: We're confident you'll love our coffee! Check our flavor profiles and descriptions to find the right blend for your taste. Still unsure? Email us for a personalized recommendation before ordering.
Q: Do you offer samples or smaller sizes? A: Yes! Our 12oz bags are perfect for trying a new blend before committing to a larger size.
Shipping & Delivery
Q: How long does shipping take? A: Your coffee is roasted fresh to order and typically ships within 3-5 business days. Delivery times vary by location after shipping.
Q: Do you ship internationally? A: Yes! However, international orders are final sale and we cannot guarantee delivery times or replace orders affected by customs issues.
Q: What if my package is lost or stolen? A: Email support@noshiftcoffeecompanyllc.com immediately if your tracking shows delivered but you didn't receive it. We'll work with the carrier and send a replacement.
Q: Can I change my shipping address after ordering? A: Email us within 24 hours and we'll update it before shipping. After that, we cannot guarantee changes.
Returns & Replacements
Q: Can I return unopened bags of coffee? A: Because we roast fresh to order (not mass-produced), we cannot accept returns. However, we guarantee quality - if there's any issue with your coffee, we'll replace it at no cost.
Q: What if my coffee arrives damaged? A: Email support@noshiftcoffeecompanyllc.com within 7 days with photos of the damage. We'll send a replacement immediately at no cost to you.
Q: What if I receive the wrong product? A: We'll make it right! Email us within 7 days and we'll send the correct product at no cost.
Q: Can I cancel my order? A: Yes, within 24 hours of purchase. After that, your coffee is already being roasted and cannot be cancelled. Email support@noshiftcoffeecompanyllc.com as soon as possible if you need to cancel.
Promotions & Discounts
Q: Can I use multiple discount codes? A: Discount codes cannot be used on promotional days (Monday, Thursday, Sunday). On other days, only one discount code can be applied per order.
Q: What are your promotional days? A:
- Monday: Start of Shift Monday - 20% off 3-bag bundles
- Thursday: Comeback Thursday - Buy large bags (2 LB, 5 LB, or 12 LB), earn 10-30% off your next order
- Sunday: Breakfast Blend Sale - 15% off Breakfast Blend, 5% off Breakfast Blend+
Q: How do I get VIP Happy Hour codes? A: Sign up for our email list! We send exclusive VIP Happy Hour codes 2-3 times per month with limited-time discounts.
Q: What happens if I cancel a Thursday order? A: If you cancel within 24 hours, any earned comeback discount code will be invalidated. Promotional orders cannot be cancelled after 24 hours.
Q: Can I return items purchased on sale? A: All coffee purchases (promotional or regular price) follow our standard policy: no returns, but we guarantee quality and will replace any issues.
Loyalty & Membership
Q: How do I become a VIP customer? A: Simply sign up for our email list to receive exclusive VIP Happy Hour codes and special offers. The more you shop, the better the perks!
Q: What is the Founding Coffee Tech Membership? A: Our Founding Coffee Tech Lifetime Membership gives you exclusive access to prototype coffee drops, R&D participation, and special member perks. It's a one-time $150 investment for lifetime benefits.
Q: Do I get discounts as a repeat customer? A: Yes! Email subscribers receive exclusive VIP Happy Hour codes, and loyal customers earn special comeback codes with tiered benefits based on purchase size.
Quality & Freshness
Q: How fresh is the coffee? A: Every bag is roasted fresh when you order - we don't keep pre-roasted inventory. Your coffee is roasted, packaged, and shipped within 3-5 business days of your order.
Q: How should I store my coffee? A: Store in an airtight container in a cool, dark place. Avoid refrigeration or freezing. For best flavor, use within 2-4 weeks of opening.
Q: What's your roast date? A: The roast date is printed on every bag. Because we roast to order, your coffee is typically roasted within days of your order date.
Q: How can I contact you with questions? A: Email us at support@noshiftcoffeecompanyllc.com - we typically respond within 24 hours